Last Updated: March 4, 2026
Introduction Welcome to MedGo ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website (https://medgoapp.com) and use the MedGo User or Provider applications (collectively, the "Platform").
Information We Collect
- Personal Information: When you register, we collect your name, email address, phone number, and physical address.
- Service & Health Information: To facilitate healthcare and home services, you may voluntarily provide information regarding your specific service needs or basic health requirements.
- Location Data: We collect precise or approximate location data from your mobile device if you enable it, to connect you with nearby providers and enable live tracking.
- Payment Information: Payment details (like credit card numbers) are processed securely by our third-party payment gateways. We do not store full credit card numbers on our servers.
- Usage Data: We automatically collect data about your interaction with the Platform, such as device information, IP address, and app activity.
How We Use Your Information
- To facilitate connections between Users and Service Providers.
- To process payments and generate invoices.
- To provide live tracking and in-app communication.
- To improve our Platform, troubleshoot bugs, and enhance user experience.
- To send administrative messages, promotional offers (with your consent), and support responses.
Sharing Your Information We do not sell your personal data. We only share information in the following circumstances:
- With Service Providers: We share necessary details (name, address, requested service) with Providers so they can fulfill your booking.
- With Third-Party Services: Such as payment processors, cloud hosting, and analytics tools that assist us in operating our Platform.
- For Legal Reasons: If required by law, regulation, or legal process to protect the rights, property, or safety of MedGo, our users, or others.
Data Security We employ industry-standard security measures to protect your data. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Rights Depending on your jurisdiction, you may have the right to access, correct, or delete your personal data. You can manage your account information within the app or contact us directly.
Contact Us If you have questions about this Privacy Policy, contact us at
support@medgoapp.com.
